INTRODUCTION:

KHUSHIRAM & SONS FOODS PRIVATE LIMITED and/or its affiliates (“KHUSHIRAM & SONS FOODS PRIVATE LIMITED”) provide website features and other products and services to you when you visit or shop at www.khushiram.in, to use our products or services. KHUSHIRAM & SONS FOODS PRIVATE LIMITED provides the services subject to the following terms and conditions. By using Products or Services through www.khushiram.in, you willfully out of free will unconditionally agree to these below conditions.

PRIVACY:

Please review our Privacy Policy, which also governs your use of all information (whether personal or public).

ELECTRONIC COMMUNICATIONS:

When you use any of KHUSHIRAM & SONS FOODS PRIVATE LIMITED service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail / text message. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT:

All content included in or made available through any of the availed service, such as text, graphics, logos, button icons, images, audio clips and data compilations is the property of KHUSHIRAM & SONS FOODS PRIVATE LIMITED or its content suppliers and shall be protected and governed by laws of the land in India. All unwarranted copies of content is strictly prohibited and illegal.

TRADEMARKS:

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any service are trademarks or service mark of KHUSHIRAM & SONS FOODS PRIVATE LIMITED or its affiliates or its content suppliers but you by availing of the services do not get any right for copying or using the same.

LOGIN ACCOUNT:

If you register yourself with the portal, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility of authenticity of the information and for all activities that occur under your account or password. However, KHUSHIRAM & SONS FOODS PRIVATE LIMITED reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion with no damage or demure payable to you.

RISK OF LOSS:

All items purchased through electronic mode through this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (shipping partner) for dispatch.

SHIPPING POLICY:

1. If, any Order placed post 8:00 pm, will be processed for dispatch within 24 hours.
2. If, any Order placed before 8:00 pm, will be processed on same day.
3. Shipping address, pin code & contact information should be correct and any delay in delivery due to any incorrect information would be sole responsibility of customer
* Within City – Same Day.
* Within Zone – 2 Working days.
* Special destinations – 2 to 4 Working days.

Zone Structure :

Within City: Ludhiana
Within Zone: Punjab
Special Destinations: Delhi NCR, Haryana, Chandigarh.

RETURNS AND REFUNDS :

KHUSHIRAM & SONS FOODS PRIVATE LIMITED will take the return of product in case of only expired product or above shelf life. In this case we will refund entire amount deducting the fixed shipment charges into your store credit for future purchase.
Any kind of return regarding product quality and packaging will be sole discretion of KHUSHIRAM & SONS FOODS PRIVATE LIMITED and will be considered only after proper checking and required proofs submitted by customer. Any kind of complaint regarding the product and shipment will be sent on info@khushiram.in with product details, shipment details, payment details and necessary photographs.
All the queries will be questioned and answered via email on info@khushiram.in.

DISPUTES:

Any dispute or claim relating in any way to your use of any KHUSHIRAM Products / Service, or to any products or services sold or distributed by KHUSHIRAM or through www.khushiram.in will be subject to exclusive jurisdiction of court of Ludhiana.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

COD:

On COD method, cash handling charges of Rs. 50/- per order are charged in addition to the product value. COD available only in Ludhiana.

DELIVERY SCHEDULE:

* Within City – Same day (If order gets placed before 8 PM).
* Within Zone – 2 Working days.
* Special destinations – 2 to 4 Working days

ZONE STRUCTURE:

Within City: LUDHIANA
Within Zone: PUNJAB
Special Destinations: Delhi NCR, Haryana, Chandigarh.

PAYMENTS:

We support the following payment options at www.khushiram.in:
1. Credit Card
2. Debit Card
3. Net banking
4. Cash-On-Delivery (Rs. 50 applicable on every order)

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at info@khushiram.in
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on info@khushiram.in with your order number for any clarification.